MEASURESOFT SUPPORT
We are here to help.
MAINTENANCE
All ScadaPro packages come complete with a 90 day warranty, providing priority support and assistance with any query during this time. In addition, all updates and fixes that become available during this period are supplied free of charge. To provide peace of mind for our customers we offer maintenance packages specific to the products you have purchased, after the warranty period.
Our maintenance packages provides…
- Priority Technical Support – This is offered via both telephone and email. We endeavour to resolve all problems within a 24 hour period.
- Remote Support Assistance – This services comes as standard. Simply download our Remote Support Application to grant our support team remote access to your system in order to provide a prompt response to your queries.
- Free updates and fixes – This includes all software updates that become available during your maintenance period.
- Key Replacement – We can replace any hardware or software key that is corrupt or has been damaged.
TRAINING
Measuresoft offers comprehensive training on all our software packages, guiding you step by step with our highly qualified experts.
Our training can include…
- Tailoring all of our training solutions to meet your exact needs.
- Arranging on-site customer training at a location of your choosing.
- Guidance from trainers experienced in working with both complete beginners and highly skilled professionals.
- Access to ScadaPro Client connections via LAN/Internet Networks, Remote Desktop, and Internet Explorer for optimal flexibility.
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FAQS
Frequently Asked Questions
We are a tight-knit team of skilled staff with the objective of providing and supporting cutting-edge data acquisition systems for a variety of industries.
Comprehensive support is available with an individual package to meet your needs. Support can include remote assistance, softare updates and on-site support.
Our dedicated software development centre is based at our Europe Office in Dundalk, Ireland. The team in Ireland includes skilled software developers and support Technicians.
Our dedicated sales team will be on hand to explain the benefits of a Measuresoft system and provide a demonstration of your solution as well as providing a competitive quote.
All of our products are fully supported with documentation, which can be referenced in our Downloads area under Support. If you cannot find what you are looking for, please contact our Support Team by emailing support@measuresoft.com.